Property Manager Water Damage Checklist

Initial Response

• Confirm the tenant or occupant is safe.
• Identify the affected unit or area.
• Shut off water if safe.
• Document the reported damage.
• Photograph affected areas.
• Notify owner, insurance, or maintenance contacts as needed.
• Contact restoration help if damage may spread.

Tenant Communication Checklist

• Record tenant report time.
• Document affected rooms.
• Provide safety instructions.
• Keep written communication.
• Track access permissions.
• Document temporary repairs.

Property Protection Checklist

• Check adjacent units.
• Check lower floors.
• Inspect shared walls.
• Monitor ceilings, flooring, and baseboards.
• Watch for mold risk.

FAQ

What should property managers document?

Should nearby units be checked?